By no means am I about to imply that I am all that and a bag of chips, but… there is one thing I do know, and that is how to give good service waiting tables. I worked in a restaurant during college and recall some pretty important rules.
Rule #1…Get your customer’s drink as soon as possible. This would mean in less than FIFTEEN minutes.
Rule #2…Don’t ask your table for their food order four times when you still haven’t given them their drinks. Holy Cow. It doesn’t matter how busy you are, if the customer has a drink in front of them, they are more likely to be patient.
Rule #2,187…Um, do not drop the check as you are dropping the food. Are you kidding me? Who places your salad and appetizer in front of you, reaches in their apron, pulls out your check, places it…standing up…on the table…beside the salad you haven’t even tasted yet?
Only six tables in the entire restaurant and it’s 3:30 p.m. Not exactly the lunch hour rush. We practically begged to be left alone to relax and take our time. We mentioned several times that we were in no hurry. We decided to leave without ordering an entrée.
Two servers working the floor, with six tables, and I get my check dropped during apps and salad. Alrighty then.
Whew. On a positive note…
The food was fantastic. I thought it was very nice that the kitchen broiled the crab cakes, when they are usually fried. They placed the sauce on the side, without me asking, assuming broiled meant I was being healthy and would rather put the sauce on myself.
The crab cake is served with lemon butter sauce & pico de gallo. I enjoy crab cakes that aren’t extremely filling, so this one was just right. The lemon butter sauce was not heavy at all. I would definitely recommend this appetizer if you visit Saltgrass.
The Caesar salad is a mixture of crisp greens covered with eggs, tomatoes, croutons, and bacon. I asked for…no bacon.
The Avocado Crab Stack appetizer was a surprise. I had no idea it was going to be so incredible. It is jumbo lump crabmeat salad, stacked with diced tomatoes, pico de gallo, and onion rings. It is served with tostada chips.
Once you flip it sideways, it gets even bigger. The more I ate, the bigger it seemed to get. It was great.
I wish I could say the manager came by to check on us, but he did not. I saw him on the way out and mentioned we had been in Saltgrass hell for about an hour, minus the food. He said, “At least the wine was relaxing.” Wow. He gets a manager double wow.
The quality of the service is equally as important as the quality of the food.
Almost Veggie Houston gives this restaurant a full blown WOUCH!
FIVE: High 5!
FOUR: Please & Thank You
TWO: Double Wow
ONE: Wow + Ouch = Wouch