Serving food and drinks at a movie theater is nothing more than a minimal bonus that should not excite anyone. Do not get your hopes in a tizzy thinking this movie theater’s food will ever exceed a concession stand status. The odds simply do not exist.
There’s this red button movie people are supposed to push on their movie seat tray whenever they are ready to order. Our button turned red and stayed red. Why attach an exciting red ordering button to my movie seat tray if it’s going to take fifteen minutes for someone to arrive? I wanted to go get my drink, popcorn, and pizza all by myself. If I had my way, I would never push that scary red hostage situation button ever again.
When I requested to be my own movie theater server, my husband insisted I be patient. Really? Is fifteen minutes not being patient enough? You tell me. Five minutes is being regular patient. Ten minutes is when frown wrinkles have a right to start wrinkling just a little. Fifteen minutes is a full blown being patient deal breaker.
After waiting forever and ever and ever and ever and ever, our greasy pizza arrived. This was not the end of the world because we expected this particular movie theater pizza to suck. As the drinks and food were handed over— spillage. That’s right. My purse was violated by liquid at Studio Movie Grill. This might be a first world purse problem under certain circumstances, but not when this particular purse is none other than a LV birthday present purse. This purse makes the sky blue. Sunshine is all over the place because of this purse. For the record, this is the first magical purse I’ve ever owned in my life.
No one around here wants a movie theater food server to get in trouble for forcing a purse to have different shades of stain for all of purse eternity. The only thing any customer could possibly want is for management to solve the problem. This is part of a manager’s job description. There’s a problem— attempt to solve it. Management is supposed to do something about it. If you aren’t going to solve it, then don’t say you are.
When the movie ended, the manager investigated my purse and asked me to fill out a form. This form included a space for my name, number, what happened, email address, and yada. He then said someone would contact me on Monday. Instead of receiving a phone call, I started receiving daily spam emails from none other than Studio Movie Grill. Who does this? At no time during the mini-manager conversation two weeks ago did the manager say, “We are going to use your email address to further violate you with skin crawling spam emails in which you never approved.” No. He did not say this. Forgiving Studio Movie Grill is the only option. Being mad just makes people look scary.
FIVE: High 5!
FOUR: Please & Thank You
TWO: Double Wow
ONE: Wow + Ouch = Wouch
Studio Movie Grill
13933 North Central Expressway
Dallas, TX 75243
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